Knowledge Base Articles
All Our Latest Posts
How to Upload Content Nodes?
In this article, you will learn how to do a bulk upload of content nodes, and how to maintain these content nodes.How is this useful?A bulk upload of content nodes allows you to easily upload multiple nodes at one go, thus saving time in...
1 minute readWhat are Content Nodes?
Content nodes are individual pieces of content that the AI-generated assistant displays to the end-user How is this useful?Having different types of content nodes will allow for more varied and personalised content for your bot, and it ...
1 minute readMultiple Departments Chatlog Review
Every institution will go through the chatlog review process on their respective institution’s chatlog data. Refer to “Excel chatlog” page for this.All departments will come together to merge the reviewed examples.For the first few weeks...
2 minute readBulk Reviewing Chatlogs in Excel
Follow these steps to learn how to review questions asked to the virtual assistant that the it is unable to answer. Ongoing training – improve on existing intentsWhat to do with the conversation data that comes in regularly for training...
6 minute readSet up Topic-based Group of FAQs for RASA
Ensure Settings > FAQ is enabled.Enable Group by topic. This changes the look of the FAQ page by grouping all intents and examples into intents.Make sure only one of the classifiers is enabled. We will use Rasa as an example. The c...
1 minute readFirst Steps to Understanding User Analytics
In this article, we will learn more about the analytics available on the Dashboard.How is this useful?Analytics allows you to monitor the usage level of your bot and the number of daily users for selected time periods. You may also eval...
1 minute readNavigating the FAQ Intents
Learn how to navigate the FAQ intents.If you are using ELSA:Click on the FAQ on the sidebar. Under the Training Dataset tab, you will find the list of intents. Here, you can view all the intents at a glance. This section is referred to a...
1 minute readAdding a New Intent/Topic
In this article, you will learn how to add a new intent to your virtual assistant FAQs.If you use ELSA:To add a new intent, click on "Add new intent" button on the FAQ module.Fill in the intent name at the ‘New Intent’ field.Click on ‘+’...
1 minute readHow to Set Up the User Feedback Collection?
Setting up the User Feedback Collection.To enable the User Feedback Collection feature, go to Settings > FAQ > End User Feedback Collection for FAQ and Content Nodes.Enable User Feedback CollectionWhen this option is ON, the FAQ re...
1 minute readWhat is User Feedback Collection?
Introduction to User Feedback Collection.The User Feedback Collection module enables your end-users to provide feedback on responses or content nodes given by the chatbot. The feedback choices are only available on selected content flow ...
1 minute read