Set up Topic-based Group of FAQs for RASA
Ensure Settings > FAQ is enabled.Enable Group by topic. This changes the look of the FAQ page by grouping all intents and examples into intents.Make sure only one of the classifiers is enabled. We will use Rasa as an example. The c...
1 minute readNavigating the FAQ Intents
Learn how to navigate the FAQ intents.If you are using ELSA:Click on the FAQ on the sidebar. Under the Training Dataset tab, you will find the list of intents. Here, you can view all the intents at a glance. This section is referred to a...
1 minute readAdding a New Intent/Topic
In this article, you will learn how to add a new intent to your virtual assistant FAQs.If you use ELSA:To add a new intent, click on "Add new intent" button on the FAQ module.Fill in the intent name at the ‘New Intent’ field.Click on ‘+’...
1 minute readHow to Set Up the User Feedback Collection?
Setting up the User Feedback Collection.To enable the User Feedback Collection feature, go to Settings > FAQ > End User Feedback Collection for FAQ and Content Nodes.Enable User Feedback CollectionWhen this option is ON, the FAQ re...
1 minute readWhat is User Feedback Collection?
Introduction to User Feedback Collection.The User Feedback Collection module enables your end-users to provide feedback on responses or content nodes given by the chatbot. The feedback choices are only available on selected content flow ...
1 minute readHow to View the User Feedback Collection?
User Providing FeedbackWhen your end-user chooses to insert a comment, the content node will be displayed as such:Viewing FeedbackThe feedback that your end-user provides can be viewed in the Daily Training and Trigger Data.After you hav...
1 minute readHow to setup clickable images in the AI-generated assistant?
In this article, we will be going through how to set up a clickable image for the AI-generated assistant.What is the clickable image?An image or an image area can be used as a link known as the clickable image.In webchat, we can mark an ...
2 minute read