Multiple Departments Chatlog Review
Every institution will go through the chatlog review process on their respective institution’s chatlog data. Refer to “Excel chatlog” page for this.All departments will come together to merge the reviewed examples.For the first few weeks...
2 minute readBulk Reviewing Chatlogs in Excel
Follow these steps to learn how to review questions asked to the virtual assistant that the it is unable to answer. Ongoing training – improve on existing intentsWhat to do with the conversation data that comes in regularly for training...
6 minute read