×
  • Login
  • Sign Up

What is User Feedback Collection?

1 minute read

Introduction to User Feedback Collection.

The User Feedback Collection module enables your end-users to provide feedback on responses or content nodes given by the chatbot. The feedback choices are only available on selected content flow or in FAQ responses.
lesson image
Note: This setup will only work on webchat.

For more information about this article, please reach out to us at cspm@keyreply.com

Advanced Features

Recent Posts:

  • How to view tickets that have been raised?
  • How to Raise a Ticket?
  • How to Access the KeyReply Customer Support Portal?
  • KeyReply Customer Support Portal User Guide
  • First Steps with Adding Content Nodes
  • Editing a Content Node
  • How to Upload Content Nodes?
  • What are Content Nodes?
  • Multiple Departments Chatlog Review
  • Bulk Reviewing Chatlogs in Excel
  • Set up Topic-based Group of FAQs for RASA
  • First Steps to Understanding User Analytics
  • Navigating the FAQ Intents
  • Adding a New Intent/Topic
  • How to Set Up the User Feedback Collection?
  • What is User Feedback Collection?
  • How to View the User Feedback Collection?
  • How to setup clickable images in the AI-generated assistant?
  • First Steps with Setting Access Control Rights
  • Adding New Users to Dashboard

Topics:

  • Access Control
  • Advanced Features
  • Analytics
  • Chatlog Review
  • Editor
  • Entities
  • Flow Editor
  • KeyReply Customer Support Portal
  • KeyReply Dashboard
  • Live Chat
  • Managing FAQs
  • Web Widget

Copyright © 2025 KeyReply University. All rights reserved.