Grouping Intents with Entities
Entities have the ability to become an umbrella item to contain certain keywords or phrases that are related to each other. By leveraging on this, we can group intents! How is this useful?Some intents are very similar to each other, and...
1 minute readScenario Tutorial: Intent Grouping with Entities and Conditions
We’ve developed a simple scenario below to illustrate how entities can efficiently group several intents into a single intent, then provide versioned virtual assistant responses with conditions. Consider the following setting: Your comp...
2 minute readSynonyms
Synonyms are a group of alternative key words or phrases that users can use to mean the same thing.How is this useful?Because users rarely type in perfect English, we add synonyms, jargons or abbreviations to the AI-generated assistant, ...
1 minute readFirst Steps with Entities
Entities are groups of keywords that share the same meaning, but can appear differently in every user’s query because of the user’s style of conversation, or because every user holds a unique value. How is this useful?You can build a di...
1 minute read