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How to view tickets that have been raised?
To view the tickets that you have raised, click on Requests. The number indicated in the button refers to the number of requests you have raisedYou will be able to view all the tickets you have raised, as well as follow up on the ticket ...
1 minute readHow to Raise a Ticket?
Steps to follow when raising a ticket on the KeyReply Customer Support PortalAt the Customer Support Portal, you may report bugs, suggest new features, or seek technical support.There are four categories of tickets you may raise.Report a...
1 minute readHow to Access the KeyReply Customer Support Portal?
At the Home tab of the dasboard, click on the Leave a Feedback button.You will be directed to the Customer Support Portal.Alternatively, click here to access the portal directly.For more information about this article, ple...
1 minute readKeyReply Customer Support Portal User Guide
Welcome to the KeyReply Customer Support Portal User Guide. We will be using this portal to streamline our issue reporting process, and most importantly, to keep our issue resolving process transparent to our valued customers. You may u...
1 minute readFirst Steps with Adding Content Nodes
In this article, we will be going through how to add a content node for your virtual assistant. How does it work?Usually in a store, retail outlet, or clinic, when you first see your customers, you will always greet them. Similarly, wh...
1 minute readEditing a Content Node
In this article, we will be going through how to edit a content node for your virtual assistant.How do I begin editing content nodes?Select Editor from the side tabs, and select the Content tab under Nodes.Either type to search for the c...
1 minute readHow to Upload Content Nodes?
In this article, you will learn how to do a bulk upload of content nodes, and how to maintain these content nodes.How is this useful?A bulk upload of content nodes allows you to easily upload multiple nodes at one go, thus saving time in...
1 minute readWhat are Content Nodes?
Content nodes are individual pieces of content that the AI-generated assistant displays to the end-user How is this useful?Having different types of content nodes will allow for more varied and personalised content for your bot, and it ...
1 minute readMultiple Departments Chatlog Review
Every institution will go through the chatlog review process on their respective institution’s chatlog data. Refer to “Excel chatlog” page for this.All departments will come together to merge the reviewed examples.For the first few weeks...
2 minute readBulk Reviewing Chatlogs in Excel
Follow these steps to learn how to review questions asked to the virtual assistant that the it is unable to answer. Ongoing training – improve on existing intentsWhat to do with the conversation data that comes in regularly for training...
6 minute read