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How to view tickets that have been raised?
To view the tickets that you have raised, click on Requests. The number indicated in the button refers to the number of requests you have raisedYou will be able to view all the tickets you have raised, as well as follow up on the ticket ...
1 minute readHow to Raise a Ticket?
Steps to follow when raising a ticket on the KeyReply Customer Support PortalAt the Customer Support Portal, you may report bugs, suggest new features, or seek technical support.There are four categories of tickets you may raise.Report a...
1 minute readHow to Access the KeyReply Customer Support Portal?
At the Home tab of the dasboard, click on the Leave a Feedback button.You will be directed to the Customer Support Portal.Alternatively, click here to access the portal directly.For more information about this article, ple...
1 minute readKeyReply Customer Support Portal User Guide
Welcome to the KeyReply Customer Support Portal User Guide. We will be using this portal to streamline our issue reporting process, and most importantly, to keep our issue resolving process transparent to our valued customers. You may u...
1 minute readSection Completion Settings
Actions the flow editor can carry out at the end of each section.How is this useful?Questions can be configured individually instead of having a blanket setting for the entire workflow. This allows more practical configurations in your ...
1 minute readAdding Sections/Questions
Questions can be added into the workflow as individual sections. Each section can be given their own event upon completion. How is this useful?Questions can be configured individually instead of having a blanket setting for the entire w...
1 minute readFirst Steps with Flows
If you already have a fixed flow of content in mind, use the Flow Editor to help you build forms or workflows. Assumption“FLOWEDITOR” in the Settings page has to be enabled. If you don’t have access to the Settings page of your dashboa...
1 minute readGrouping Intents with Entities
Entities have the ability to become an umbrella item to contain certain keywords or phrases that are related to each other. By leveraging on this, we can group intents! How is this useful?Some intents are very similar to each other, and...
1 minute readScenario Tutorial: Intent Grouping with Entities and Conditions
We’ve developed a simple scenario below to illustrate how entities can efficiently group several intents into a single intent, then provide versioned virtual assistant responses with conditions. Consider the following setting: Your comp...
2 minute readSynonyms
Synonyms are a group of alternative key words or phrases that users can use to mean the same thing.How is this useful?Because users rarely type in perfect English, we add synonyms, jargons or abbreviations to the AI-generated assistant, ...
1 minute read