Product Enhancements
Q1 2024
Custom Agent Chat Limit for Individual Agents
Discover how administrators and managers can now fine-tune chat limitations and optimize chat...
Chat History Downloads in PDF
Unlock the convenience of generating PDF versions of your chat histories as a KeyReply agent, enhancing record...
Pagination and Search in Access Control's User List
UI Enhancement for the Form Module
Discover how the enhanced UI of our form module not only improves visual appeal and usability but also offers...
Unassigned Chat Visibility in the Queue
Discover the latest enhancement in our Queue section, offering improved visibility by displaying the number of...
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Font Size and Button Settings for Video Virtual Assistant
Discover the refined Video Virtual Assistant feature with enhanced customization options, improved...
Live Chat Panel Resizing
Discover the latest enhancement that allows you to dynamically resize the live chat panel directly within the live chat screen, optimizing workspace...
Improved WhatsApp BulkSend
Discover the latest enhancements in our WhatsApp BulkSend functionality, including improved scalability to send messages to up to 100,000 recipients...
Timestamps for Live Chat Agent Connections
Discover the importance of integrating timestamp functionality in live chat interactions to provide users with a comprehensive timeline, enabling...
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