Timestamps for Live Chat Agent Connections

As part of our ongoing efforts to improve functionality and provide users with a more comprehensive understanding of their interactions within the live chat system, we recognize the importance of incorporating a timestamp feature. This feature will automatically record the precise time when a user connects or disconnects from a conversation, adding valuable context to the interaction timeline.

The integration of timestamp functionality brings several benefits. Firstly, it allows agents to verify the duration of their connection with live chat agents accurately, enabling them to track response times and assess efficiency in handling queries. Additionally, agents can pinpoint the exact moment when an agent disconnects, providing transparency and clarity in communication.

These timestamps serve as valuable data points for performance evaluation and analysis, helping teams identify areas for improvement and optimize customer service strategies. Moreover, the enhanced transparency contributes to an improved overall customer service experience, fostering trust and satisfaction among users.