Unassigned Chat Visibility in the Queue

Display The Number of Unassigned Chats in the Queue

As part of our continuous efforts to improve the Queue section of Live Chat, we've recently implemented a substantial enhancement aimed at enhancing visibility into unassigned chats. Previously, users could only see the number of chats assigned to agents in the Queue section. However, with this latest update, we've introduced a new feature that displays the number of chats that are still unassigned.

This improvement provides a clearer picture of the workload distribution within the Live Chat system, allowing administrators and agents to better prioritize and manage incoming chats. By knowing the number of unassigned chats, teams can ensure prompt responses and efficient handling of customer queries, ultimately leading to improved customer satisfaction.

This update aligns with our commitment to providing a seamless and efficient Live Chat experience. By enhancing visibility and transparency in the Queue section, we aim to empower users with the information they need to optimize their workflow and deliver exceptional customer service.

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