Product Enhancements

Q3 2024

Virtual Assistant with Gen AI

Gen AI is our new, powerful tool that makes virtual assistants more helpful and customizable...

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Empowering Healthcare Teams: Advanced Knowledge Base Solution

We’re thrilled to announce KeyReply’s Knowledge Base, a powerful tool designed to help healthcare...

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eCare Module: A Better Way to Support Patient Care

In healthcare, every patient is different, with unique needs and goals. The eCare module is a special tool to...

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Bulk Assignment of Attribute Values in Outreach Module

We’re excited to introduce a new feature in the Outreach Module that makes managing user profiles faster...

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Seamless Conversations with WhatsApp's Reply Feature

One of the most beloved features on WhatsApp has arrived on KeyReply...

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Enhanced WhatsApp Template Analytics

We’re thrilled to launch an improved WhatsApp Analytics feature that offers deeper insights into...

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Improved WhatsApp BulkSend: Reach More Customers, Faster

Introducing one of major upgrades to a beloved feature: WhatsApp BulkSend. We're paving the way to making it...

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Live Chat: Now Faster and More Efficient

KeyReply’s Live Chat module is an essential tool for helping agents connect with users through...

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Improved Visitor and Supervisor Modules for a Faster KeyReply Experience

We’ve made enhancements to our Visitor and Supervisor module for smooth, effortless oversight...

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Manage Chats with Ease: Smoother, Smarter Monitor Tab

We’re excited to introduce updates to the Monitor Tab in KeyReply’s LiveChat module, designed to...

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Introducing Customizable System Timezone Setting

With this new update, you can now set your system timezone in KeyReply's Dashboard to match your...

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Boosted API Compatibility with New x-www-form-urlencoded Support

With this update, the API integration module now supports 'x-www-form-urlencoded' content type...

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Experience the Power of GPT-4 in KeyReply’s Latest Upgrade

We’re pleased to announce that KeyReply now uses OpenAI’s latest model, GPT-4, for creating...

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Improved Visitor Tracking: View Content Node Versions in History

Tracking which version of a content node visitors interacted with has never been easy. Previously, only the...

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Unlock New Capabilities with KeyReply’s Enhanced Developer Center

Our Developer Center just got even better! These new updates make it easier for businesses to tailor...

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For any inquiries regarding product enhancements, please contact us at cspm@keyreply.com