KeyReply’s Live Chat module is an essential tool for helping agents connect with users through both automated bots and live chat. Our latest update supercharges its performance, making everything faster and easier to use.

What's New:

• Faster Chat Assignments: Chats are assigned to agents much quicker, even during busy times when many users are online.
• Improved Chat Lists: Loading times for viewing chats have been cut in half, and the search function is now twice as fast.
• Resolved and Monitored Chats: You can now search using specific prefixes, making it easier to find what you need. For example:
  

• Search by name: name:abc

• By email: email:abc@xyz.com

• By mobile number: mobileNo:8888888

These updates make the Live Chat module smoother and more efficient, so agents can help users faster and more effectively.