One of the most beloved features on WhatsApp has arrived on KeyReply. Introducing the WhatsApp Reply feature on our Live Chat Modules. Now, agents can reply directly to specific messages, making conversations easier to follow. When an agent replies, the original message shows up above their reply, keeping everything clear and organized.

Key Benefits:

• Easy-to-Follow Conversations: Each reply is linked to the original message, helping agents keep context and respond accurately. 
• Improved Customer Engagement: Agents can reply to any type of message, making customer interactions smoother and more effective. 

• Flexible Usage: This feature is available on our Web Chat widget and directly in WhatsApp, giving agents more ways to communicate.

How to Enable: By default, agents can only see replies from customers. To let agents use this reply feature, admins can enable it under Settings > WhatsApp.