Product Enhancements
Q2 2024
Precise Timestamp Logging
We’re excited to unveil a powerful new feature designed to bring greater clarity and transparency to your live chat interactions...
Enhanced Agent Chat Limit Management Now Available in the Supervisor Tab
We’re thrilled to announce a significant update that enhances your control over agent chat allocations...
"Hide Conversation History" Feature for Fairer Chat Assignments
Enhanced Zendesk Integration
We’re excited to announce a valuable new enhancement for our Zendesk users!
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Customizable Preview Bubble Message for Maximum User Capacity
We’re excited to introduce a new feature that empowers admins to configure a custom message...
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Enhanced Flow Editor: "Save All Flows" Functionality
We’re excited to announce a powerful new enhancement to the Flow Editor...
Auto-Hide of Quick Reply Buttons After Selection
We're excited to introduce a new feature designed to enhance the integrity of user interactions...
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Enhanced Clarity with Improved Form Submission Limit Error Message
We’re excited to introduce an update that improves the clarity of error messages...
Customizable Chat Transcript Editing
We’re thrilled to announce a new feature that gives live agents the ability to customize chat transcripts...
Read MoreOptimize Availability with Default Agent Status in the Live Chat Module
We’re excited to introduce a powerful new feature in our Live Chat module that allows agents to set a default status...
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Enhanced Security
We’re excited to announce a major update that enhances the security of our platform with an upgraded virus scanner and a new file upload whitelist feature...
Read MoreFlexible File Upload
We’re excited to introduce a new feature that offers users greater flexibility in uploading files...