We’re excited to introduce a powerful new feature in our Live Chat module that allows agents to set a default status, ensuring consistent availability and minimizing the risk of missed conversations. With this update, agents can now choose to be "Always Online," "Always Offline," or "Online During Office Hours," streamlining their workflow and enhancing customer engagement.
In our latest enhancement, we've addressed a common challenge where agents may forget to manually update their status or experience automatic changes to Offline after refreshing the page. To solve this, we’ve introduced the ability for agents to set a default status in the Live Chat module, ensuring they remain available when needed.
This enhancement is designed to improve efficiency and ensure that agents are consistently available to manage incoming chats. By reducing the risk of missed conversations due to inadvertent status changes, agents can focus on providing excellent customer service without the hassle of manually managing their online status throughout the day.
We’re confident this feature will enhance your team’s ability to engage with users more effectively, ensuring that your live chat operations run smoothly and efficiently.